/* ===========================================================================
   LIMPYTEC – Módulo PQRS  ·  Diseño Premium v2.0
   Complemento de styles.css. Reutiliza sus variables y clases para que la
   página se vea igual al resto del sitio.
   =========================================================================== */

/* ---------- Tokens locales ---------- */
:root {
  --pqrs-accent:    #00b4ff;
  /* El cian sirve para bordes e iconos. Como texto sobre las tarjetas claras
     da 2.3:1, asi que para texto se usa este azul (7.0:1). */
  --pqrs-accent-txt: #0b5fbd;
  --pqrs-glow:      rgba(0, 180, 255, 0.18);
  --pqrs-glass:     rgba(255, 255, 255, 0.045);
  --pqrs-glass-2:   rgba(255, 255, 255, 0.075);
  --pqrs-border:    rgba(0, 180, 255, 0.18);
  --pqrs-border-2:  rgba(0, 102, 255, 0.28);
  --pqrs-shadow:    0 24px 60px rgba(0, 0, 0, 0.45);
  --pqrs-radius:    20px;
  --pqrs-green:     #2dc476;
  --pqrs-green-bg:  rgba(45, 196, 118, 0.09);
  --pqrs-amber:     #ffb020;
  --pqrs-amber-bg:  rgba(255, 176, 32, 0.09);
  --pqrs-red:       #c92a2a;
}

/* En una pagina interna el contenido no va debajo de una portada */
.pagina-interna main {
  padding-top: 148px;
}

@media (max-width: 1180px) {
  .pagina-interna main {
    padding-top: 120px;
  }
}

/* =========================================================================
   AVISO DE PLAZOS
   ========================================================================= */
.pqrs-aviso {
  display: flex;
  gap: 18px;
  align-items: flex-start;
  max-width: 840px;
  margin: 0 auto clamp(36px, 5vw, 56px);
  padding: 22px 28px;
  border: 1px solid rgba(0, 180, 255, 0.28);
  border-radius: 18px;
  background: rgba(0, 90, 200, 0.10);
  backdrop-filter: blur(12px);
  box-shadow: 0 8px 32px rgba(0, 102, 255, 0.12), inset 0 1px 0 rgba(255,255,255,0.06);
  transition: box-shadow 0.3s ease, border-color 0.3s ease;
}

.pqrs-aviso:hover {
  border-color: rgba(0, 180, 255, 0.45);
  box-shadow: 0 12px 40px rgba(0, 102, 255, 0.18), inset 0 1px 0 rgba(255,255,255,0.08);
}

.pqrs-aviso-icono {
  flex: none;
  display: grid;
  place-items: center;
  width: 48px;
  height: 48px;
  border-radius: 50%;
  border: 1.5px solid rgba(0, 180, 255, 0.40);
  background: radial-gradient(circle at 40% 40%, rgba(0, 180, 255, 0.22), transparent);
  color: var(--pqrs-accent-txt);
  box-shadow: 0 0 18px rgba(0, 180, 255, 0.18);
}

.pqrs-aviso-icono svg {
  width: 24px;
  height: 24px;
  filter: drop-shadow(0 0 4px rgba(0, 180, 255, 0.5));
}

.pqrs-aviso strong {
  display: block;
  margin-bottom: 5px;
  font-size: 1rem;
  color: var(--pqrs-accent-txt);
  letter-spacing: 0.01em;
}

.pqrs-aviso p {
  margin: 0;
  font-size: 0.94rem;
  line-height: 1.65;
  /* El fondo azul del aviso sube la luminancia: el gris del sitio
     se quedaba en 4.23:1, este llega a 5.9:1. */
  color: #4a5768;
}

/* =========================================================================
   LAYOUT PRINCIPAL
   ========================================================================= */
.pqrs-layout {
  display: grid;
  grid-template-columns: minmax(0, 1.3fr) minmax(0, 0.7fr);
  gap: clamp(24px, 3.5vw, 48px);
  align-items: start;
}

/* El sitio define display en .contact-form, que vence al [hidden] del navegador. */
.pqrs-form[hidden],
.pqrs-comprobante[hidden] {
  display: none !important;
}

/* Formulario y comprobante comparten celda: uno reemplaza al otro */
.pqrs-principal {
  min-width: 0;
}

/* =========================================================================
   FORMULARIO – tarjeta glass premium
   ========================================================================= */
.pqrs-form {
  position: relative;
  padding: clamp(28px, 4vw, 44px) !important;
  border-radius: var(--pqrs-radius) !important;
  border: 1px solid var(--pqrs-border) !important;
  background: var(--white) !important;
  box-shadow: var(--shadow-soft) !important;
  overflow: hidden;
}

/* Brillo sutil en el borde superior */
.pqrs-form::before {
  content: "";
  position: absolute;
  top: -1px;
  left: -1px;
  right: -1px;
  height: 3px;
  background: linear-gradient(90deg, transparent 5%, var(--pqrs-accent) 40%, #0066ff 75%, transparent 95%);
  border-radius: var(--pqrs-radius) var(--pqrs-radius) 0 0;
  opacity: 0.75;
  pointer-events: none;
}

/* ---- Cabecera del formulario ---- */
.form-heading {
  display: flex;
  align-items: center;
  gap: 18px;
  margin-bottom: 28px;
  padding-bottom: 22px;
  border-bottom: 1px solid rgba(0, 180, 255, 0.14);
}

.form-icon {
  flex: none;
  display: grid;
  place-items: center;
  width: 52px;
  height: 52px;
  border-radius: 16px;
  border: 1px solid rgba(0, 180, 255, 0.28);
  background: linear-gradient(135deg, rgba(0, 102, 255, 0.18), rgba(0, 30, 80, 0.4));
  color: var(--pqrs-accent-txt);
  box-shadow: 0 8px 24px rgba(0, 102, 255, 0.18), inset 0 1px 0 rgba(255,255,255,0.08);
}

.form-icon svg {
  width: 26px;
  height: 26px;
  filter: drop-shadow(0 0 6px rgba(0, 180, 255, 0.4));
}

.form-heading h3 {
  margin: 0 0 4px;
  font-size: 1.15rem;
  color: var(--ink);
  font-weight: 800;
}

.form-heading p {
  margin: 0;
  font-size: 0.86rem;
  color: var(--muted);
}

/* ---- Separador de grupos de campos ---- */
.pqrs-grupo {
  display: flex;
  align-items: center;
  gap: 10px;
  margin: 32px 0 18px;
  padding: 0;
  border: 0;
  font-size: 0.72rem;
  font-weight: 900;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  color: var(--pqrs-accent-txt);
}

.pqrs-grupo::before,
.pqrs-grupo::after {
  content: "";
  flex: 1;
  height: 1px;
  background: linear-gradient(90deg, transparent, rgba(0, 180, 255, 0.25));
}

.pqrs-grupo::after {
  background: linear-gradient(270deg, transparent, rgba(0, 180, 255, 0.25));
}

.pqrs-grupo:first-of-type {
  margin-top: 8px;
}

/* ---- Campos de entrada ---- */
.pqrs-form label > span {
  display: block;
  margin-bottom: 8px;
  font-size: 0.80rem;
  font-weight: 700;
  letter-spacing: 0.05em;
  color: var(--muted);
}

.pqrs-form input,
.pqrs-form select,
.pqrs-form textarea {
  width: 100%;
  padding: 13px 16px !important;
  border-radius: 12px !important;
  border: 1px solid var(--line) !important;
  background: var(--soft) !important;
  color: var(--ink) !important;
  font-size: 0.95rem !important;
  font-family: inherit !important;
  transition: border-color 0.18s ease, box-shadow 0.18s ease, background 0.18s ease !important;
  box-shadow: none !important;
}

.pqrs-form input::placeholder,
.pqrs-form textarea::placeholder {
  /* 4.5:1 sobre el fondo del campo. El valor anterior daba 1.94:1. */
  color: #64748b !important;
  opacity: 1;
}

.pqrs-form select option {
  background: var(--white);
  color: var(--ink);
}

.pqrs-form input:focus,
.pqrs-form select:focus,
.pqrs-form textarea:focus {
  outline: none !important;
  border-color: var(--pqrs-accent) !important;
  background: rgba(0, 180, 255, 0.06) !important;
  box-shadow:
    0 0 0 3px rgba(0, 180, 255, 0.12),
    inset 0 2px 4px rgba(0, 0, 0, 0.14) !important;
}

.pqrs-form input:hover:not(:focus),
.pqrs-form select:hover:not(:focus),
.pqrs-form textarea:hover:not(:focus) {
  border-color: rgba(0, 180, 255, 0.40) !important;
}

.pqrs-form .form-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 18px;
}

/* ---- Texto de ayuda ---- */
.pqrs-ayuda {
  display: block;
  margin-top: 7px;
  font-size: 0.80rem;
  line-height: 1.55;
  color: var(--muted);
}

/* =========================================================================
   AVISO URGENTE (seguridad y salud)
   ========================================================================= */
.pqrs-urgente {
  display: flex;
  gap: 14px;
  align-items: flex-start;
  margin-top: 14px;
  padding: 16px 20px;
  border: 1px solid rgba(255, 176, 32, 0.40);
  border-radius: 14px;
  background: rgba(255, 176, 32, 0.08);
  backdrop-filter: blur(8px);
  animation: pqrs-urgente-in 0.35s ease;
}

@keyframes pqrs-urgente-in {
  from { opacity: 0; transform: translateY(-6px); }
  to   { opacity: 1; transform: translateY(0); }
}

.pqrs-urgente[hidden] {
  display: none;
}

.pqrs-urgente svg {
  flex: none;
  width: 24px;
  height: 24px;
  margin-top: 1px;
  color: var(--pqrs-amber);
  filter: drop-shadow(0 0 6px rgba(255, 176, 32, 0.45));
}

.pqrs-urgente p {
  margin: 0;
  font-size: 0.91rem;
  line-height: 1.58;
  color: rgba(255, 230, 180, 0.95);
}

/* =========================================================================
   ADJUNTOS
   ========================================================================= */
.pqrs-archivos {
  display: block;
}

.pqrs-archivos input[type="file"] {
  display: block;
  width: 100% !important;
  padding: 14px 16px !important;
  border: 1.5px dashed rgba(11, 95, 189, 0.35) !important;
  border-radius: 14px !important;
  background: var(--soft) !important;
  color: var(--ink) !important;
  font-size: 0.88rem !important;
  cursor: pointer;
  transition: border-color 0.22s ease, background 0.22s ease !important;
}

.pqrs-archivos input[type="file"]:hover {
  border-color: rgba(11, 95, 189, 0.6) !important;
  background: #eef5ff !important;
}

/* El boton nativo del selector de archivos tambien se alinea con el sitio */
.pqrs-archivos input[type="file"]::file-selector-button {
  margin-right: 12px;
  padding: 8px 14px;
  border: 1px solid rgba(11, 95, 189, 0.45);
  border-radius: 9px;
  background: #ffffff;
  color: #0b4fd0;
  font-family: inherit;
  font-size: 0.84rem;
  font-weight: 700;
  cursor: pointer;
  transition: background 0.16s ease, border-color 0.16s ease;
}

.pqrs-archivos input[type="file"]::file-selector-button:hover {
  background: #f2f7ff;
  border-color: #0b4fd0;
}

.pqrs-lista-archivos {
  margin: 10px 0 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 8px;
}

.pqrs-lista-archivos[hidden] {
  display: none;
}

.pqrs-lista-archivos li {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  padding: 10px 14px;
  border-radius: 10px;
  border: 1px solid rgba(0, 102, 255, 0.20);
  background: rgba(0, 102, 255, 0.05);
  font-size: 0.86rem;
  transition: background 0.2s ease;
}

.pqrs-lista-archivos li:hover {
  background: rgba(0, 102, 255, 0.09);
}

.pqrs-lista-archivos li.excede {
  border-color: rgba(255, 95, 95, 0.45);
  background: rgba(255, 95, 95, 0.08);
}

.pqrs-lista-archivos .peso {
  flex: none;
  opacity: 0.65;
  font-variant-numeric: tabular-nums;
}

/* =========================================================================
   AUTORIZACIÓN DE DATOS
   ========================================================================= */
.pqrs-check {
  display: grid !important;
  grid-template-columns: 22px 1fr;
  gap: 16px;
  align-items: start;
  margin-top: 28px;
  padding: 20px 22px;
  border: 1px solid rgba(0, 102, 255, 0.22);
  border-radius: 14px;
  background: rgba(0, 102, 255, 0.05);
  cursor: pointer;
  transition: border-color 0.22s ease, background 0.22s ease;
}

.pqrs-check:hover {
  border-color: rgba(0, 180, 255, 0.38);
  background: rgba(0, 102, 255, 0.08);
}

/* El sitio aplica a todo input el relleno y el borde de los campos de texto,
   lo que convertia la casilla en un recuadro grande. Aqui se reconstruye
   como casilla de verificacion real. */
.pqrs-check input[type="checkbox"] {
  appearance: none;
  -webkit-appearance: none;
  flex: none;
  width: 22px !important;
  height: 22px !important;
  min-height: 0 !important;
  margin: 1px 0 0 !important;
  padding: 0 !important;
  border: 2px solid rgba(0, 102, 255, 0.55) !important;
  border-radius: 7px !important;
  background: var(--soft) !important;
  background-position: center !important;
  background-repeat: no-repeat !important;
  background-size: 14px 14px !important;
  box-shadow: none !important;
  cursor: pointer;
  transition: background-color 0.18s ease, border-color 0.18s ease, box-shadow 0.18s ease;
}

.pqrs-check input[type="checkbox"]:hover {
  border-color: var(--pqrs-accent) !important;
  box-shadow: 0 0 0 3px rgba(0, 180, 255, 0.10) !important;
}

.pqrs-check input[type="checkbox"]:checked {
  border-color: #0066ff !important;
  background-color: #0066ff !important;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23ffffff' stroke-width='3.2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M20 6 9 17l-5-5'/%3E%3C/svg%3E") !important;
  box-shadow: 0 0 0 3px rgba(0, 102, 255, 0.18) !important;
}

.pqrs-check input[type="checkbox"]:focus-visible {
  outline: 2px solid var(--pqrs-accent);
  outline-offset: 2px;
}

/* La etiqueta de esta casilla no lleva el estilo de los rotulos del formulario */
.pqrs-check > span {
  margin: 0 !important;
  font-size: 0.90rem !important;
  font-weight: 400 !important;
  line-height: 1.65;
  letter-spacing: normal !important;
  text-transform: none !important;
  color: var(--muted) !important;
}

.pqrs-check > span b {
  color: var(--pqrs-red);
}

.pqrs-check a {
  text-decoration: underline;
  text-underline-offset: 3px;
  color: var(--pqrs-accent-txt);
  transition: opacity 0.18s ease;
}

.pqrs-check a:hover {
  opacity: 0.8;
}

/* =========================================================================
   BOTÓN ENVIAR
   ========================================================================= */
.pqrs-form [data-form-submit] {
  width: 100%;
  margin-top: 28px;
  padding: 16px 28px !important;
  font-size: 1rem !important;
  font-weight: 800 !important;
  border-radius: 14px !important;
  background: linear-gradient(135deg, #0055e0, #0088ff, #00b4ff) !important;
  background-size: 200% 100% !important;
  background-position: left center !important;
  box-shadow: 0 12px 36px rgba(0, 102, 255, 0.40) !important;
  transition: background-position 0.4s ease, box-shadow 0.3s ease, transform 0.22s ease !important;
  letter-spacing: 0.03em;
}

.pqrs-form [data-form-submit]:hover {
  background-position: right center !important;
  box-shadow: 0 18px 48px rgba(0, 102, 255, 0.55) !important;
  transform: translateY(-3px) !important;
}

.pqrs-form [data-form-submit]:active {
  transform: translateY(0) !important;
  box-shadow: 0 6px 20px rgba(0, 102, 255, 0.30) !important;
}

.pqrs-form [data-form-submit] svg {
  width: 20px;
  height: 20px;
}

/* ---- Nota de privacidad ---- */
.form-note {
  display: flex !important;
  align-items: center;
  gap: 8px;
  margin: 16px 0 0;
  font-size: 0.82rem !important;
  color: var(--muted) !important;
  line-height: 1.55;
}

.form-note svg {
  flex: none;
  width: 15px;
  height: 15px;
  color: var(--pqrs-green);
  opacity: 0.8;
}

/* ---- Estado del formulario ---- */
.form-status {
  margin-top: 18px;
  padding: 14px 18px;
  border-radius: 12px;
  font-size: 0.92rem;
  line-height: 1.55;
}

.form-status[hidden] {
  display: none;
}

/* =========================================================================
   COMPROBANTE DE ENVÍO EXITOSO
   ========================================================================= */
.pqrs-comprobante {
  position: relative;
  padding: clamp(36px, 5vw, 56px) clamp(28px, 4vw, 48px);
  border-radius: var(--pqrs-radius);
  border: 1px solid rgba(45, 196, 118, 0.35);
  background: linear-gradient(135deg, rgba(45, 196, 118, 0.08) 0%, rgba(0, 30, 60, 0.60) 100%);
  backdrop-filter: blur(24px);
  box-shadow:
    0 32px 80px rgba(0, 0, 0, 0.50),
    0 0 0 1px rgba(45, 196, 118, 0.12) inset;
  text-align: center;
  overflow: hidden;
  animation: comprobante-in 0.5s cubic-bezier(0.22, 1, 0.36, 1);
}

@keyframes comprobante-in {
  from { opacity: 0; transform: scale(0.96) translateY(16px); }
  to   { opacity: 1; transform: scale(1) translateY(0); }
}

.pqrs-comprobante::before {
  content: "";
  position: absolute;
  top: -1px; left: -1px; right: -1px;
  height: 3px;
  background: linear-gradient(90deg, transparent 5%, var(--pqrs-green) 45%, #00e6a0 80%, transparent 95%);
  border-radius: var(--pqrs-radius) var(--pqrs-radius) 0 0;
  opacity: 0.8;
}

.pqrs-comprobante[hidden] {
  display: none;
}

.pqrs-comprobante-icono {
  position: relative;
  display: inline-grid;
  place-items: center;
  width: 72px;
  height: 72px;
  margin: 0 auto 22px;
  border-radius: 50%;
  background: radial-gradient(circle at 40% 35%, rgba(45, 196, 118, 0.35), rgba(0, 60, 20, 0.40));
  border: 1.5px solid rgba(45, 196, 118, 0.45);
  color: var(--pqrs-green);
  box-shadow: 0 0 32px rgba(45, 196, 118, 0.22), 0 16px 40px rgba(0, 0, 0, 0.30);
  animation: icon-pop 0.55s 0.2s cubic-bezier(0.34, 1.56, 0.64, 1) both;
}

@keyframes icon-pop {
  from { transform: scale(0); opacity: 0; }
  to   { transform: scale(1); opacity: 1; }
}

.pqrs-comprobante-icono svg {
  width: 34px;
  height: 34px;
  filter: drop-shadow(0 0 8px rgba(45, 196, 118, 0.5));
}

.pqrs-comprobante h3 {
  margin-bottom: 10px;
  font-size: clamp(1.3rem, 2vw, 1.6rem);
  color: var(--ink);
}

.pqrs-comprobante-texto {
  margin: 0 auto 6px;
  max-width: 48ch;
  font-size: 0.94rem;
  line-height: 1.65;
  color: var(--muted);
}

.pqrs-radicado {
  margin: 24px auto 8px;
  padding: 16px 28px;
  display: inline-block;
  border-radius: 14px;
  border: 1.5px dashed rgba(45, 196, 118, 0.50);
  background: rgba(45, 196, 118, 0.07);
  font-size: clamp(1.35rem, 1.1rem + 1vw, 1.9rem);
  font-weight: 800;
  letter-spacing: 0.08em;
  font-variant-numeric: tabular-nums;
  color: var(--ink);
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.20);
}

.pqrs-plazo {
  margin: 0 0 24px;
  font-size: 0.92rem;
  color: var(--muted);
}

.pqrs-comprobante .btn {
  margin-top: 18px;
}

/* =========================================================================
   COLUMNA LATERAL
   ========================================================================= */
.pqrs-lateral {
  display: grid;
  gap: 20px;
  position: sticky;
  top: 110px;
}

/* ---- Tarjetas laterales ---- */
.pqrs-tarjeta {
  position: relative;
  padding: 28px;
  border-radius: 18px;
  border: 1px solid var(--pqrs-border);
  background: var(--white);
  backdrop-filter: blur(20px);
  box-shadow:
    0 20px 52px rgba(0, 0, 0, 0.40),
    inset 0 1px 0 rgba(255, 255, 255, 0.9);
  overflow: hidden;
  transition: border-color 0.28s ease, box-shadow 0.28s ease, transform 0.28s ease;
}

.pqrs-tarjeta::before {
  content: "";
  position: absolute;
  top: -1px; left: -1px; right: -1px;
  height: 2px;
  background: linear-gradient(90deg, transparent 10%, rgba(0, 180, 255, 0.55) 50%, transparent 90%);
  border-radius: 18px 18px 0 0;
  opacity: 0.7;
}

.pqrs-tarjeta:hover {
  border-color: rgba(0, 180, 255, 0.35);
  box-shadow:
    0 28px 70px rgba(0, 0, 0, 0.50),
    0 0 0 1px rgba(0, 180, 255, 0.10) inset;
  transform: translateY(-3px);
}

.pqrs-tarjeta h3 {
  margin-bottom: 18px;
  font-size: 1rem;
  font-weight: 800;
  color: var(--ink);
  letter-spacing: 0.01em;
}

/* ---- Canales de atención ---- */
.pqrs-canales {
  display: grid;
  gap: 0;
  margin: 0;
  padding: 0;
  list-style: none;
}

.pqrs-canales li {
  display: flex;
  gap: 14px;
  align-items: flex-start;
  padding: 14px 0;
  border-top: 1px solid rgba(0, 102, 255, 0.14);
  transition: opacity 0.2s ease;
}

.pqrs-canales li:first-child {
  border-top: 0;
  padding-top: 0;
}

.pqrs-canales li:hover {
  opacity: 0.88;
}

.pqrs-canales svg {
  flex: none;
  width: 20px;
  height: 20px;
  margin-top: 3px;
  color: var(--pqrs-accent-txt);
  filter: drop-shadow(0 0 4px rgba(0, 180, 255, 0.30));
}

.pqrs-canales small {
  display: block;
  font-size: 0.68rem;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--muted);
  margin-bottom: 3px;
}

.pqrs-canales a,
.pqrs-canales b {
  font-size: 0.93rem;
  font-weight: 600;
  line-height: 1.45;
  color: var(--ink);
}

.pqrs-canales a {
  transition: color 0.2s ease;
}

.pqrs-canales a:hover {
  color: var(--pqrs-accent-txt);
}

/* ---- Glosario PQRS ---- */
.pqrs-glosario {
  margin: 0;
}

.pqrs-glosario dt {
  font-weight: 800;
  font-size: 0.88rem;
  margin-top: 14px;
  color: var(--ink);
  padding-left: 14px;
  position: relative;
}

.pqrs-glosario dt::before {
  content: "";
  position: absolute;
  left: 0;
  top: 50%;
  transform: translateY(-50%);
  width: 4px;
  height: 4px;
  border-radius: 50%;
  background: var(--pqrs-accent);
  box-shadow: 0 0 6px rgba(0, 180, 255, 0.5);
}

.pqrs-glosario dt:first-child {
  margin-top: 0;
}

.pqrs-glosario dd {
  margin: 4px 0 0 14px;
  font-size: 0.84rem;
  line-height: 1.55;
  color: var(--muted);
}

/* =========================================================================
   HEADING con degradado
   ========================================================================= */
.contact .section-heading h2 {
  background: linear-gradient(135deg, var(--ink) 35%, #0b5fbd 100%);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

/* =========================================================================
   RESPONSIVE
   ========================================================================= */
@media (max-width: 980px) {
  .pqrs-layout {
    grid-template-columns: 1fr;
  }

  .pqrs-lateral {
    position: static;
    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  }
}

@media (max-width: 640px) {
  .pqrs-aviso {
    flex-direction: column;
    gap: 14px;
    padding: 18px 20px;
  }

  .pqrs-form .form-row {
    grid-template-columns: 1fr;
  }

  .pqrs-check {
    padding: 16px;
  }

  .pqrs-lateral {
    grid-template-columns: 1fr;
  }
}

@media (prefers-reduced-motion: reduce) {
  .pqrs-comprobante,
  .pqrs-urgente,
  .pqrs-comprobante-icono {
    animation: none !important;
    transition: none !important;
  }
}

/* =========================================================================
   PÁGINAS LEGALES  (politica-datos.html)
   ========================================================================= */
.legal {
  max-width: 840px;
  margin: 0 auto;
  padding: clamp(28px, 4vw, 50px);
  border-radius: 20px;
  border: 1px solid rgba(0, 102, 255, 0.20);
  background: linear-gradient(145deg, rgba(255,255,255,0.055), rgba(255,255,255,0.022));
  backdrop-filter: blur(20px);
  box-shadow: 0 28px 70px rgba(0,0,0,0.40), inset 0 1px 0 rgba(255,255,255,0.06);
}

.legal-borrador {
  display: block;
  margin-bottom: 28px;
  padding: 18px 22px;
  border-left: 4px solid var(--pqrs-amber);
  border-radius: 0 12px 12px 0;
  background: var(--pqrs-amber-bg);
}

.legal-borrador strong {
  display: block;
  margin-bottom: 4px;
  color: var(--pqrs-amber);
}

.legal-borrador p {
  margin: 0;
  font-size: 0.92rem;
  line-height: 1.6;
}

.legal-meta {
  margin: 0 0 30px;
  font-size: 0.84rem;
  opacity: 0.65;
}

.legal h3 {
  margin: 32px 0 10px;
  font-size: 1.08rem;
}

.legal h3:first-of-type {
  margin-top: 0;
}

.legal p {
  margin: 0 0 12px;
  line-height: 1.75;
  color: var(--muted);
}

.legal ul {
  margin: 0 0 14px;
  padding-left: 22px;
  line-height: 1.75;
}

.legal li {
  margin-bottom: 7px;
  color: var(--muted);
}

.legal a {
  text-decoration: underline;
  text-underline-offset: 3px;
  color: var(--pqrs-accent-txt);
}

.legal-pendiente {
  padding: 12px 16px;
  border-radius: 10px;
  border: 1px dashed rgba(255, 176, 32, 0.55);
  background: var(--pqrs-amber-bg);
  font-size: 0.88rem !important;
}

.legal-volver {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  margin-top: 36px;
  padding-top: 28px;
  border-top: 1px solid rgba(0, 102, 255, 0.18);
}

@media (max-width: 560px) {
  .legal-volver .btn {
    flex: 1 1 100%;
  }
}

/* =========================================================================
   BOTÓN SECUNDARIO – redefinido para fondo oscuro del panel
   ========================================================================= */
.legal-volver .btn-secondary,
.pqrs-layout .btn-secondary,
.consulta-resultado .btn-secondary,
.consulta-ayuda .btn-secondary {
  color: var(--pqrs-accent-txt);
  background: rgba(0, 180, 255, 0.06);
  border: 1px solid rgba(0, 180, 255, 0.30);
  box-shadow: 0 6px 20px rgba(0, 102, 255, 0.10);
  backdrop-filter: blur(10px);
}

.legal-volver .btn-secondary:hover,
.pqrs-layout .btn-secondary:hover,
.consulta-resultado .btn-secondary:hover,
.consulta-ayuda .btn-secondary:hover {
  color: var(--ink);
  background: rgba(0, 180, 255, 0.14);
  border-color: rgba(0, 180, 255, 0.50);
  box-shadow: 0 10px 30px rgba(0, 102, 255, 0.20);
}

.legal-volver .btn-secondary:active,
.pqrs-layout .btn-secondary:active,
.consulta-resultado .btn-secondary:active,
.consulta-ayuda .btn-secondary:active {
  transform: scale(0.98);
}

/* ---------- Dentro del comprobante el fondo es oscuro ----------
   El bloque de arriba vale para las superficies claras. El comprobante
   termina en rgba(0,30,60,0.60): sobre eso, el azul de texto queda en
   1.1:1 medido sobre el render, es decir, el boton «Volver al inicio»
   practicamente no se ve. Aqui el texto va en blanco. */
.pqrs-comprobante .btn-secondary {
  color: var(--white, #ffffff);
  background: rgba(255, 255, 255, 0.10);
  border: 1px solid rgba(255, 255, 255, 0.34);
  box-shadow: 0 6px 20px rgba(0, 0, 0, 0.22);
  backdrop-filter: blur(10px);
}

.pqrs-comprobante .btn-secondary:hover {
  color: var(--white, #ffffff);
  background: rgba(255, 255, 255, 0.18);
  border-color: rgba(255, 255, 255, 0.55);
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.28);
}

.pqrs-comprobante .btn-secondary:active {
  transform: scale(0.98);
}


.legal-volver .btn,
.legal-volver .btn:hover,
.consulta-ayuda .btn,
.consulta-ayuda .btn:hover {
  text-decoration: none;
}

/* =========================================================================
   CONSULTA PÚBLICA  (consulta-pqrs.html)
   ========================================================================= */
.consulta-caja {
  max-width: 720px;
  margin: 0 auto;
}

.consulta-form[hidden],
.consulta-resultado[hidden] {
  display: none !important;
}

.consulta-form .form-row {
  margin-bottom: 4px;
}

/* ---- Resultado ---- */
.consulta-resultado {
  position: relative;
  padding: clamp(28px, 4vw, 48px);
  border-radius: 20px;
  border: 1px solid rgba(0, 180, 255, 0.30);
  background: linear-gradient(145deg, rgba(0, 102, 255, 0.10), rgba(0, 20, 60, 0.55));
  backdrop-filter: blur(22px);
  box-shadow: 0 28px 72px rgba(0, 0, 0, 0.45), inset 0 1px 0 rgba(255,255,255,0.05);
  text-align: center;
  overflow: hidden;
}

.consulta-resultado::before {
  content: "";
  position: absolute;
  top: -1px; left: -1px; right: -1px;
  height: 2px;
  background: linear-gradient(90deg, transparent 10%, var(--pqrs-accent) 50%, transparent 90%);
  border-radius: 20px 20px 0 0;
  opacity: 0.7;
}

.consulta-radicado {
  margin: 0 auto 16px;
  padding: 14px 24px;
  display: inline-block;
  border-radius: 14px;
  border: 1.5px dashed rgba(0, 180, 255, 0.45);
  background: rgba(0, 180, 255, 0.06);
  font-size: clamp(1.2rem, 1rem + 0.9vw, 1.6rem);
  font-weight: 800;
  letter-spacing: 0.08em;
  font-variant-numeric: tabular-nums;
  color: var(--ink);
}

.consulta-estado {
  margin: 0 0 12px;
}

.consulta-estado span {
  display: inline-block;
  padding: 8px 20px;
  border-radius: 999px;
  background: rgba(0, 180, 255, 0.14);
  border: 1px solid rgba(0, 180, 255, 0.38);
  font-size: 0.94rem;
  font-weight: 700;
  color: var(--pqrs-accent-txt);
  letter-spacing: 0.02em;
}

.consulta-mensaje {
  margin: 0 auto 24px;
  max-width: 48ch;
  font-size: 0.96rem;
  line-height: 1.65;
  color: var(--muted);
}

.consulta-datos {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));
  gap: 16px 20px;
  margin: 0 0 24px;
  text-align: left;
}

.consulta-datos dt {
  font-size: 0.72rem;
  text-transform: uppercase;
  letter-spacing: 0.10em;
  color: var(--muted);
  font-weight: 700;
}

.consulta-datos dd {
  margin: 4px 0 0;
  font-weight: 800;
  font-variant-numeric: tabular-nums;
  color: var(--ink);
}

.consulta-datos > div[hidden] {
  display: none;
}

.consulta-nota {
  margin: 0;
  font-size: 0.87rem;
  line-height: 1.6;
  color: var(--muted);
}

/* ---- Bloque de ayuda ---- */
.consulta-ayuda {
  max-width: 720px;
  margin: clamp(28px, 4vw, 48px) auto 0;
  padding: clamp(22px, 3vw, 36px);
  border: 1px solid rgba(0, 102, 255, 0.20);
  border-radius: 18px;
  background: linear-gradient(145deg, rgba(255,255,255,0.05), rgba(255,255,255,0.02));
  backdrop-filter: blur(18px);
  box-shadow: 0 18px 48px rgba(0,0,0,0.35), inset 0 1px 0 rgba(255,255,255,0.05);
}

.consulta-ayuda h3 {
  margin: 0 0 14px;
  font-size: 1.08rem;
  color: var(--ink);
}

.consulta-ayuda ul {
  margin: 0 0 22px;
  padding-left: 20px;
  display: grid;
  gap: 10px;
}

.consulta-ayuda li {
  font-size: 0.94rem;
  line-height: 1.65;
  color: var(--muted);
}

@media (max-width: 600px) {
  .consulta-datos {
    grid-template-columns: 1fr;
  }
}

/* =========================================================================
   CÓDIGO DE CONSULTA EN EL COMPROBANTE
   ========================================================================= */
.pqrs-codigo {
  display: inline-block;
  margin: 0 auto 22px;
  padding: 16px 28px;
  border-radius: 14px;
  border: 1.5px dashed rgba(45, 196, 118, 0.45);
  background: rgba(45, 196, 118, 0.06);
}

.pqrs-codigo[hidden] {
  display: none;
}

.pqrs-codigo small {
  display: block;
  font-size: 0.72rem;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  color: var(--muted);
}

.pqrs-codigo strong {
  display: block;
  margin: 5px 0 7px;
  font-size: clamp(1.1rem, 1rem + 0.7vw, 1.45rem);
  font-weight: 800;
  letter-spacing: 0.20em;
  font-variant-numeric: tabular-nums;
  color: var(--ink);
}

.pqrs-codigo span {
  display: block;
  max-width: 36ch;
  font-size: 0.84rem;
  line-height: 1.5;
  color: var(--muted);
}

.pqrs-comprobante-acciones {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  justify-content: center;
  margin-top: 22px;
}

/* El comprobante ya separa sus botones: se evita el doble margen */
.pqrs-comprobante-acciones .btn {
  margin-top: 0;
}

/* El asterisco de campo obligatorio daba 4.13:1 sobre la tarjeta clara.
   Se corrige solo aqui: styles.css lo comparte con el formulario de la
   portada, que ya esta publicado y no se toca. */
.pqrs-form label b,
.consulta-form label b {
  color: #c92a2a;
}


/* =========================================================================
   GUARDAR EL COMPROBANTE
   =========================================================================
   El radicado solo sirve si la persona lo conserva. Dos formas de hacerlo
   sin apuntarlo a mano: copiarlo, o guardar una hoja con sello.
   Son acciones secundarias — la principal sigue siendo consultar el
   estado —, así que no compiten con los botones de abajo.
   ========================================================================= */
.pqrs-guardar {
  display: flex;
  flex-wrap: wrap;
  justify-content: center;
  gap: 10px;
  margin: 4px 0 2px;
}

.pqrs-guardar-btn {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 9px 16px;
  border: 1px solid var(--pqrs-border-2);
  border-radius: 11px;
  background: var(--pqrs-glass);
  color: var(--ink);
  font-family: inherit;
  font-size: 0.845rem;
  font-weight: 700;
  line-height: 1.4;
  cursor: pointer;
  transition: border-color 160ms ease, background 160ms ease, transform 160ms ease;
}

.pqrs-guardar-btn svg {
  width: 16px;
  height: 16px;
  flex: 0 0 auto;
  color: var(--pqrs-accent);
}

.pqrs-guardar-btn:hover {
  border-color: var(--pqrs-accent);
  background: var(--pqrs-glass-2);
  transform: translateY(-1px);
}

.pqrs-guardar-btn:active { transform: translateY(0); }

.pqrs-guardar-btn:focus-visible {
  outline: 2px solid var(--pqrs-accent);
  outline-offset: 2px;
}

/* El aviso de copiado ocupa su sitio siempre, para que al aparecer no
   empuje los botones de abajo. */
.pqrs-copiado {
  min-height: 1.4em;
  margin: 9px 0 0;
  font-size: 0.83rem;
  line-height: 1.45;
  color: var(--pqrs-green);
}

.pqrs-copiado.es-error { color: var(--pqrs-amber); }

@media (prefers-reduced-motion: reduce) {
  .pqrs-guardar-btn { transition: none; }
  .pqrs-guardar-btn:hover { transform: none; }
}


/* =========================================================================
   HOJA DEL COMPROBANTE
   =========================================================================
   No se ve en pantalla: existe para el diálogo de impresión, donde el
   navegador ofrece «Guardar como PDF». Así no hace falta una librería de
   PDF en el servidor para una hoja de ocho líneas.
   ========================================================================= */
.pqrs-hoja { display: none; }

@media print {
  /* Al imprimir, la hoja es lo unico que se ve.
     Se oculta con visibility y no con display:none porque la hoja esta
     metida dentro de varios contenedores: si se ocultan los padres,
     desaparece tambien la hoja. Con visibility se apaga todo y se vuelve
     a encender solo esta rama, que ademas se saca del flujo para que
     empiece arriba del papel. */
  body.imprimiendo-comprobante * { visibility: hidden; }

  body.imprimiendo-comprobante .pqrs-hoja,
  body.imprimiendo-comprobante .pqrs-hoja * {
    visibility: visible;
  }

  body.imprimiendo-comprobante .pqrs-hoja {
    display: block !important;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    z-index: 9999;
    background: #fff;
    color: #0D1F36;
    font-family: Arial, Helvetica, sans-serif;
  }

  .pqrs-hoja-cabecera {
    display: flex;
    align-items: center;
    gap: 14px;
    padding-bottom: 14px;
    border-bottom: 2px solid #0B5FBD;
  }

  .pqrs-hoja-cabecera strong {
    display: block;
    font-size: 15pt;
    color: #0B5FBD;
  }

  .pqrs-hoja-cabecera span {
    font-size: 9pt;
    color: #52688A;
  }

  .pqrs-hoja h1 {
    margin: 22px 0 6px;
    font-size: 16pt;
    color: #0D1F36;
  }

  .pqrs-hoja-intro {
    margin: 0 0 18px;
    font-size: 10pt;
    line-height: 1.55;
    color: #52688A;
  }

  .pqrs-hoja-datos {
    width: 100%;
    border-collapse: collapse;
    font-size: 11pt;
  }

  .pqrs-hoja-datos th,
  .pqrs-hoja-datos td {
    padding: 9px 12px;
    border: 1px solid #E0E8F4;
    text-align: left;
  }

  .pqrs-hoja-datos th {
    width: 42%;
    background: #F0F4FB;
    font-weight: 700;
    color: #52688A;
  }

  .pqrs-hoja-datos td {
    font-family: "Courier New", Courier, monospace;
    font-weight: 700;
    letter-spacing: 0.05em;
  }

  .pqrs-hoja-nota {
    margin: 20px 0 0;
    font-size: 9.5pt;
    line-height: 1.6;
    color: #52688A;
  }

  .pqrs-hoja-pie {
    margin-top: 28px;
    padding-top: 12px;
    border-top: 1px solid #E0E8F4;
    font-size: 8.5pt;
    color: #7A8CA6;
  }

  @page { margin: 14mm; }
}
/* Pie corporativo de las paginas PQRS.
   Se mantiene aqui para que el formulario no dependa de publicar al mismo
   tiempo otros cambios acumulados en la hoja global del sitio. */
.pagina-interna .footer {
  padding: 0;
  overflow: hidden;
  color: #0b2d55;
  background: #eef5fb;
}

.pagina-interna .footer-main {
  position: relative;
  padding: 18px 0 16px;
  border-bottom: 2px solid transparent;
  border-image: linear-gradient(90deg, #0b5fbd 0%, #00b4ff 55%, #0b5fbd 100%) 1;
  border-radius: 0;
  background: #fff;
  box-shadow: 0 -10px 34px rgba(17, 57, 96, 0.05);
}

.pagina-interna .footer-main-inner {
  display: grid;
  grid-template-columns: minmax(220px, 1fr) auto;
  align-items: center;
  gap: 22px;
}

.pagina-interna .footer-brand {
  display: flex;
  align-items: center;
  min-width: 0;
  padding: 0 22px 0 68px;
  border-right: 1px solid #bfd1e2;
  color: #0b2d55;
  text-decoration: none;
}

.pagina-interna .footer-brand span {
  display: grid;
  min-width: 0;
}

.pagina-interna .footer-brand strong {
  color: #0a2c55;
  font-size: 1rem;
  font-weight: 900;
  letter-spacing: 0.02em;
  line-height: 1.1;
}

.pagina-interna .footer-brand small {
  margin-top: 3px;
  color: #0874d5;
  font-size: 0.68rem;
  font-weight: 800;
  letter-spacing: 0.16em;
}

.pagina-interna .footer-brand em {
  margin-top: 7px;
  color: #63758a;
  font-size: 0.56rem;
  font-style: normal;
  line-height: 1.25;
}

.pagina-interna .footer-navigation {
  display: flex;
  align-items: stretch;
  justify-content: flex-end;
  min-width: 0;
}

.pagina-interna .footer-navigation a {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  min-height: 48px;
  padding: 8px 12px;
  border-left: 1px solid #d4e0eb;
  color: #183b63;
  font-size: 0.73rem;
  font-weight: 750;
  line-height: 1.2;
  text-align: center;
  text-decoration: none;
  white-space: nowrap;
  transition: color 0.2s ease, background 0.2s ease, border-color 0.2s ease, box-shadow 0.2s ease, transform 0.2s ease;
}

.pagina-interna .footer-navigation a:first-child {
  border-left-color: transparent;
}

.pagina-interna .footer-navigation a:hover,
.pagina-interna .footer-navigation a:focus-visible {
  color: #0068d7;
  background: #f2f8ff;
}

.pagina-interna .footer-navigation i {
  color: #204a75;
  font-size: 1rem;
  line-height: 1;
}

.pagina-interna .footer-navigation .footer-nav-featured {
  position: relative;
  z-index: 1;
  margin: 0 2px;
  border: 1px solid transparent;
  border-radius: 4px;
  color: #183b63;
  background: #fff;
  box-shadow: none;
}

.pagina-interna .footer-navigation .footer-nav-featured:hover,
.pagina-interna .footer-navigation .footer-nav-featured:focus-visible {
  border-color: #0879ff;
  color: #075cb8;
  background: #eef6ff;
  box-shadow: 0 4px 12px rgba(0, 104, 215, 0.16);
  transform: translateY(-2px);
}

.pagina-interna .footer-navigation a[aria-current="page"] {
  font-weight: 850;
}

.pagina-interna .footer-bottom {
  color: #fff;
  background: #082c50;
}

.pagina-interna .footer-bottom-inner {
  display: flex;
  align-items: center;
  justify-content: flex-start;
  gap: 24px;
  min-height: 44px;
  padding-left: 68px;
}

.pagina-interna .footer-bottom p {
  margin: 0;
  color: #fff;
  font-size: 0.69rem;
  font-weight: 600;
  line-height: 1.35;
}

.pagina-interna .footer .site-version {
  margin-left: 6px;
  color: #b9d5ef;
}

@media (max-width: 720px) {
  .pagina-interna .footer-main {
    padding: 30px 0 24px;
  }

  .pagina-interna .footer-main-inner {
    grid-template-columns: 1fr;
    gap: 22px;
  }

  .pagina-interna .footer-brand {
    justify-content: center;
    padding: 0 0 22px;
    border-right: 0;
    border-bottom: 1px solid #d9e5ef;
  }

  .pagina-interna .footer-navigation {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    width: 100%;
  }

  .pagina-interna .footer-navigation a,
  .pagina-interna .footer-navigation a:first-child {
    min-height: 50px;
    border: 1px solid #d9e5ef;
    white-space: normal;
  }

  .pagina-interna .footer-navigation .footer-nav-featured {
    margin: 0;
  }

  .pagina-interna .footer-bottom-inner {
    flex-direction: column;
    gap: 6px;
    padding: 13px 0;
    text-align: center;
  }

  .pagina-interna .footer-bottom {
    padding-bottom: 72px;
  }
}

@media (max-width: 420px) {
  .pagina-interna .footer-navigation {
    grid-template-columns: 1fr;
  }
}